Frequently asked questions

At Enity Hockey, we offer a range of secure and flexible payment options to make your checkout experience quick, simple, and hassle-free. Whether you're investing in new equipment, refreshing your game-day essentials, or gearing up for the season ahead, we have payment methods designed to suit your needs and budget.

Payment options available at Enity Hockey:


  • Debit & Credit Cards – Fast and secure payments accepted through all major card providers.

  • Klarna – Choose to pay in 30 days or split your purchase into 3 interest-free instalments.

  • Clearpay – Spread the cost over 4 interest-free payments, with your first payment taken at checkout.

With these flexible payment solutions, you can get the hockey gear you need, exactly when you need it—without compromising on convenience or peace of mind.

Shop with confidence at Enity Hockey, knowing your payments are secure, transparent, and designed to fit around you.

At Enity Hockey, we know you're eager to get back on the ice, which is why we offer dependable UK and international shipping through trusted courier partners. DPD is used for hockey sticks and oversized items, while Yodel delivers all other orders quickly and securely.

We process orders seven days a week before 5:00 PM, with delivery estimates starting from the moment your parcel is collected by the courier. Shipping times vary depending on your location, but most orders are delivered within 2–5 business days.

From game-day essentials to new season upgrades, we're dedicated to getting your gear to you as efficiently as possible, ensuring a smooth and reliable delivery experience from checkout to doorstep.

Yes, we ship to most countries worldwide. International shipping times vary by location.

We offer a 30-day return policy on all unused items in their original packaging.

Yes. Once your order has been dispatched, you'll receive a confirmation email from Enity Hockey containing your tracking information. Simply click the tracking link provided to view real-time updates on your parcel's journey.

How it works:

  • You'll receive a dispatch confirmation email once your order leaves our warehouse.
  • The email will include your courier tracking details and a direct link to track your parcel.
  • Use the link to follow your delivery every step of the way, from dispatch to delivery.

If you haven't received your tracking email or need any assistance, our friendly customer service team will be happy to help.

Yes, we do. Enity Hockey offers a convenient Click & Collect service, allowing you to collect your order in person. Simply select the "Collect In Store" option at checkout, and we'll notify you as soon as your order is ready for collection.

Collection Location:

Enity Hockey
Metro House
57 Pepper Road
Leeds
West Yorkshire
LS10 2RU

How it works:

  • Select "Collect In Store" at checkout.
  • Wait for your collection confirmation email before visiting.
  • Bring your order confirmation and a valid form of ID when collecting your order.

If you have any questions regarding your collection or need further assistance, our friendly customer service team will be happy to help. We're committed to making your Enity Hockey experience as convenient and hassle-free as possible.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the expected delivery timeframe, don't worry—we're here to help.

1. Check your dispatch email

Once your order has been dispatched from Enity Hockey, you'll receive a confirmation email containing your tracking details. Use the tracking link provided to view real-time updates on your parcel's journey.

2. Allow for delivery time

Delivery times can vary depending on your location, but most orders arrive within 2–5 business days from the date they are collected by the courier.

Orders are processed Monday to Sunday before 5:00 PM. Orders placed after this time will be processed the following day.

3. Still waiting?

If your order hasn't arrived after the expected delivery period:

  • Check your tracking link for the latest updates or any attempted deliveries.
  • Look in any designated safe places and check with neighbours who may have accepted the parcel on your behalf.
  • Contact our customer service team with your order number, and we'll be happy to investigate and help track down your parcel.

Get in touch with us:
Email:operations@enityhockey.com
Collection Address:
Enity Hockey
Metro House
57 Pepper Road
Leeds
West Yorkshire
LS10 2RU

At Enity Hockey, we're committed to ensuring your order reaches you as quickly and smoothly as possible.

Do you offer skate sharpening services?

Yes, we do. Enity Hockey provides professional skate sharpening services for ice hockey, figure, and recreational skates, helping you achieve the performance and precision you need on the ice.

In-Store Skate Sharpening

  • Available at: Enity Hockey
  • Price: £8 per pair
  • Booking required? No – simply drop in during our opening hours.
  • Service time: Completed while you wait.

Our experienced team will ensure your skates are sharpened to a high standard, so you can skate with confidence and perform at your best.

If you have any questions about our skate sharpening service, please don't hesitate to get in touch – we're always happy to help.

How do I choose the right stick flex?

Stick flex refers to the amount of force (measured in pounds) required to bend the shaft of a hockey stick by one inch. Selecting the correct flex can help maximise both the power and accuracy of your shots, while improving overall puck control.

A good starting point: Choose a stick flex that's approximately half your body weight in pounds.

For example: A player weighing 170 lbs would typically use an 85 flex stick.

Recommended Stick Flex by Player Weight

  • Under 100 lbs → 40–50 flex
  • 100–130 lbs → 50–60 flex
  • 130–160 lbs → 65–75 flex
  • 160–190 lbs → 80–90 flex
  • 190+ lbs → 100–110+ flex

Other factors to consider

  • Strength: Stronger players may benefit from a stiffer flex for increased stability and power.
  • Shooting style: Players who rely on quick-release wrist and snap shots often prefer a lower flex for added responsiveness.
  • Playing position: Forwards commonly choose a lower flex to enhance shot release, while defencemen may opt for a higher flex to generate more power on slap shots.

Enity Hockey Tip

  • Intermediate sticks: Typically range from 55–75 flex
  • Senior sticks: Typically range from 75–110+ flex

Not sure which flex is right for you? The team at Enity Hockey is always happy to help you find the perfect stick to match your size, playing style, and performance goals.

How often should I sharpen my skates?

How often you need to sharpen your skates depends on how frequently you skate, your playing style, and the ice conditions. As a general guide, most players follow these recommendations:

Typical sharpening frequency

  • Regular players (1–2 sessions per week): Every 10–15 hours of ice time.
  • Frequent players (3+ sessions per week): Every 5–10 hours of ice time.
  • Beginners: Every 10–15 hours, or whenever the edges begin to feel dull.
  • Outdoor or softer ice conditions: More frequent sharpening may be needed, as blade edges tend to wear down faster.

Signs your skates may need sharpening

  • You're slipping or finding it harder to stop.
  • Turns feel less controlled than usual.
  • You need to work harder to grip the ice and hold an edge.
  • The blade edges feel rounded rather than crisp (avoid touching the sharp edge directly).

Enity Hockey Tip

If you're unsure whether your skates need sharpening, bring them into Enity Hockey. Our experienced team can inspect your edges, recommend the right hollow for your skating style, and ensure your skates are performing at their best.

Regular skate maintenance not only improves performance and confidence on the ice but can also help extend the life of your blades.