Refund policy
Return and Refund Policy
At Enity Hockey Limited, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Eligibility: You may return an item within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
- Non-Returnable Items: Custom or personalized items are non-refundable unless they arrive damaged or defective.
Process for Returns
- To initiate a return, contact us at operations@enityhockey.com with your order number and reason for the return.
- Once approved, we will provide you with the return shipping address.
- Please ensure the item is securely packaged to avoid damage during transit.
- You are responsible for covering the return shipping costs unless the item was incorrect or defective.
Refunds
- Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment.
- Partial Refunds: Items returned with visible signs of use, missing packaging, or damaged through no fault of Enity Hockey Sportswear may qualify for a partial refund.
Exchanges
If you received a damaged or defective item, please contact us at operations@enityhockey.com within 7 days of delivery. We will arrange for a replacement at no additional cost.
Contact Us
If you have any questions about our Return and Refund Policy, feel free to reach out:
📧 Customer Support: operations@enityhockey.com
📧 Business Inquiries: enityhockeyinfo@gmail.com
