Shipping policy

Here's the updated Shipping Policy reflecting domestic-only delivery and the absence of tracking:

Shipping Policy

At Enity Hockey Limited, we aim to provide a seamless and reliable shipping experience for all our customers within [United Kingdom]. Please review the following details regarding our shipping processes.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has shipped.

2. Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
  • We offer both standard and express shipping options. Delivery times may vary depending on the selected option and destination.

3. Shipping Destinations

  • We currently ship to addresses within United Kingdom.
  • Unfortunately, we do not offer international shipping at this time.

4. Delivery Timeframes

  • Domestic Orders: Typically delivered within 3-5 business days after shipping.
  • Delays may occur due to carrier issues or unforeseen circumstances.

5. Tracking Information

  • At this time, we do not offer order tracking. If you have concerns about your shipment, please contact us directly for assistance.

6. Shipping Issues

  • Incorrect Address: Please ensure your shipping address is accurate at checkout. Enity Hockey Limited is not responsible for packages shipped to incorrect addresses provided by the customer.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us at operations@enityhockey.com with your order details, and we will assist you.

7. Changes and Cancellations

  • If you need to modify or cancel your order, please contact us at operations@enityhockey.com as soon as possible. Once an order has shipped, we are unable to make changes.

8. Contact Us

If you have any questions or concerns about your shipment, feel free to reach out:
📧 Customer Support: operations@enityhockey.com
📧 Business Inquiries: enityhockeyinfo@gmail.com