Contact information
Contact Information Policy
At Enity Hockey Limited, we are committed to maintaining open and transparent communication with our customers, partners, and stakeholders. This policy outlines how you can contact us and how we handle your inquiries.
1. Contact Channels
We offer the following contact methods to address your questions, concerns, and feedback:
-
Customer Support: For inquiries about orders, returns, or general customer service.
📧 Email: operations@enityhockey.com -
Business Inquiries and Major Issues: For major issues that need immediate attention or for business-related questions, please contact us Monday to Friday, from 8 AM to 12 PM.
📧 Email: enityhockeyinfo@gmail.com
2. Response Times
- Our team strives to respond to all inquiries within 1-2 business days.
- During peak periods or holidays, response times may be slightly longer, but we will do our best to assist you promptly.
3. Privacy of Communications
- Any information shared through our contact channels will be handled in accordance with our Privacy Policy.
- We do not share your contact details or inquiries with third parties without your explicit consent.
4. Appropriate Use of Contact Channels
- Please ensure that all communications are respectful and relevant to the services or products we provide.
- Misuse of contact channels, including spam, abusive language, or inappropriate content, will result in termination of communication and potential blocking of further contact.
5. Updates to This Policy
- We reserve the right to update this Contact Information Policy at any time. Changes will be posted on our website, and continued use of our contact channels constitutes acceptance of the updated policy.
6. Additional Support
If you require further assistance, please feel free to reach out using the emails provided above. We value your feedback and are here to help.
